We are making a conscious commitment to act sustainably and part of this meant choosing to partner with local businesses. Due to the nature of these partnerships, some items within your order may be sent from different locations.
Here is an overview of the shipping scenarios you may experience:
If you are based in the UK, fashion items (dresses, jumpsuits, and totes), books, and stationery will all be sent from the UK and will not undergo any customs clearance or fees.
Our framed prints are printed, packed, and posted by our partner in The Netherlands. Since January 2021, UK orders coming from member countries in the EU will be treated as “International”, meaning they will require customs clearance and incur customs fees.
Our print shipping fee is standard and there is no price difference in shipping costs between orders of 1 print or multiple.
If you live outside of Europe and would like to inquire about purchasing our prints, please contact email@example.com and we can work with you to make this happen.
Rest of world orders
Customs clearance and fees
While we have done our best to minimise the impact of customs charges where possible, it is often outside of our control. Please be aware that the customer is responsible for paying any customs and duties incurred in the delivery of your order (DAP). In this scenario, the carrier will make contact with you to process the release. If you do not accept the customs clearance, the product will be returned to the sender destination, and shipping costs will be non-refundable.
This does mean for international shipments if you order multiple products that are sent from different locations (as per the above matrix) there will be multiple custom charges. Please note that this could involve some delay of the parcels, as the goods retained and checked at customs are outside of our control.
Due to the made-to-order nature of our collection, some of our items will be sent directly from the atelier and may experience delays.
Impact of Covid-19
Covid-19 has had an impact on all businesses and you may experience courier delays as a result of this. Our average delivery time is 3-5 working days, but please allow additional time to account for possible Covid-19 related delays.
How to track your order
Any orders received will be acknowledged by email confirmation, and you will receive tracking information to the email address provided at checkout. If you do not receive an order confirmation or tracking details via email, please check spam and contact us for more information at firstname.lastname@example.org.
Returns & Refunds Policy
Unless there is a defect, we are unable to offer any returns or refunds on our books and stationary.
Fashion items (including totes, dresses, and jumpsuits) in their original condition may be returned to their origin address within 15 days of receipt. However, unless the item is defective, return shipping is not covered.
Please contact email@example.com with the details of your return and we will provide you the correct return address for shipment.
We are unable to ship any items before the full payment (inc. shipping) has been made. The payment will be fully debited at the time of order processing.
Customer Service support
For any customer service support related inquiries please contact firstname.lastname@example.org